Frequently Asked Questions

How can I contact you?

 

Email At: sales@dkdmtsupplies.com

For instant response contact service on our live chat to help you with anything you need. Have a special request? Message us here

How do I order on your website.?

Choose the product you want. Select the quantity, add to cart and view cart. Cart will take you to cart view or update your order. Proceed to check out and put in the your delivery address where the package would be delivered. Choose the payment option of your choice and press the “Place Order”. An email will would be to your email address used in placing the order. 

       We would advice you use cryptocurrencies like Bitcoin, Ethereum or USDT for payment as it keeps the transaction end  to end secure and discreet. This would also help you lavish our €50 coupon on purchase above €250.

 

 

How do I complete payment to confirm my order ?

Once order has been confirmed by us, Support team will contact via email to email with the payment details to complete your order. We would some times provide you with another alternative if necessary. Please always make sure to contact our support team if after an hour. 

How long will it take for my order to arrive?

Our shipping timeframes may vary depending on your location and the availability of the products you ordered. We strive to process orders promptly, and most packages are delivered within 3 to 5 days. You can track your order using the provided tracking number!

What payment methods do you accept?

We accept various payment methods, including zelle pay, cashapp, and bitcoin. During the checkout process, you will see the available payment options. Rest assured that all transactions are encrypted and secure.!

Can I cancel or modify my order?

Once an order has been placed, our fulfillment process begins promptly to ensure timely delivery. Therefore, it may not be possible to cancel or modify an order after it has been submitted. However, please contact our customer support team as soon as possible, and we will do our best to assist you.!

What if I receive damaged or incorrect products?

We strive to ensure the accuracy and quality of every order. In the unlikely event that you receive damaged or incorrect products, please contact our customer support team immediately. We will work swiftly to resolve the issue and provide a suitable solution.!

Are my personal and payment details secure?

At DK DMT Shop online, we prioritize the security and privacy of your personal information. We employ advanced encryption technologies and follow stringent security protocols to safeguard your data. Our payment processes are handled by trusted and secure payment gateways.